Corporate Quality Policy
Company mission and vision:
We provide scientifically based, efficient, high-quality medical services to the population, which consistently exceeds the expectations of interested parties.
Implementation of personalized medicine and genetic testing methods following European standards and management of health procedures by competent, professional practitioners.
Our quality policy is as follows:
To establish a demonstration place in the Caucasus to implement high-quality, reliable, and innovative medical approaches practically.
To improve the corporate image: by increasing the effectiveness of the quality management system, the correct planning of the quality assurance strategy and goals, orientation to the patient and other interested parties, and the effectiveness of corrective and preventive measures.
The quality goals established by the organization in the field of medical services are:
- Fulfillment of legal requirements, implementation of national and international guidelines and quality standards/protocols for personalized wellness center management;
- Constant analysis and improvement of identification of patient/stakeholder needs and assessment of satisfaction with practical service-oriented approaches, constant increase in the number of clients;
- Monitoring and continuous improvement of the technical infrastructure, which allows for the advancement of results through regular analysis of medical services;
- Continuous improvement of the quality of medical procedures;
- Implementation of a continuous training and retraining system for the center staff. The constant motivation of employees to innovate.